A Direct-Response Ayurvedic Brand x Trelis — Case Study
Ayurvedic & Wellness · Case Study

A Direct-Response Ayurvedic Brand × Trelis

A high-volume, multi-product direct-response engine — 52 campaigns across two ad accounts, built entirely around calls, WhatsApp and lead forms.

Client identity anonymized for confidentiality — every figure below is real and unaltered.

97,899
Phone Calls
49,866
WhatsApp Conversations
3,649
Form Leads
77.3M
Impressions

Meta Ads Manager data, 29 Nov 2024 – 29 Aug 2026 · 52 campaign rows across 2 ad accounts

High-Volume, Multi-Product Direct Response

At this volume the account isn’t one campaign — it’s a leaderboard. Every call, WhatsApp and lead campaign is ranked against the others on cost per result, and creative keeps shifting to protect the top of that list.

Brand Snapshot · Identity Anonymized

A Direct-Response Ayurvedic Brand

This is an online Ayurvedic wellness store with a growing multi-product range — a flagship men’s-wellness product, a piles-care line, and several supporting categories — sold across Kerala and Tamil Nadu.

Online Ayurvedic wellness store, multi-product catalogue
Kerala and Tamil Nadu as the two core performance markets
Same account also used for telecalling & office-support hiring
52 campaign rows across 2 Meta ad accounts
The Funnel
Ad Discovery
Reach & impressions across Meta placements
Call / WhatsApp / Form
Three low-friction contact paths, run in parallel
Product / Geo Match
Flagship product or piles-care line, Kerala or Tamil Nadu
Human Follow-Up
Sales conversation or qualified lead
What Trelis Focused On

High-volume call campaigns run per caller identity, each tracked and compared on cost per call.

WhatsApp scaled as a parallel low-friction channel across both core states.

Flagship product and piles-care line each given dedicated campaigns instead of one blended product message.

Geo-specific targeting split Kerala and Tamil Nadu into their own performance lines.

Lead-form campaigns layered in for structured follow-up alongside calls and chat.

Same infrastructure reused for telecalling, office-assistant and personal-assistant hiring.

Performance Marketing Results

What the two-account operation actually produced

Figures below are summed across the 52 supplied campaign rows for the full reporting window (29 Nov 2024 – 29 Aug 2026).

97,899
Phone calls
Primary direct-response engine, ₹28.03L spend
49,866
WhatsApp conversations
Low-friction product enquiries, ₹4.29L spend
3,649
Form leads
₹42,451 spend — structured lead capture
57,298
Reach-result actions
₹142 spend — supporting awareness only
77.3M
Impressions
Full 29 Nov 2024 – 29 Aug 2026 window
1,095
Hiring & support leads
Telecaller, office & personal-assistant roles combined
Total Reported Spend
₹32.75L
Calls, WhatsApp and form leads were the decision metrics — reach-only campaigns ran at a token ₹142 spend underneath them.
Selected Campaign Proof Points

Six named campaigns, ranked on cost per result

With 52 campaign rows in two ad accounts, the account works like a leaderboard — every call and chat campaign is judged against the others, not against a single blended average.

Top Call Campaign
10,229 calls at ₹33.87 each — the single largest call campaign in the account.
Kerala Flagship-Product Calls
9,750 calls at ₹34.55 each — the second-largest, running in parallel.
Piles Care Calls, Tamil Nadu
7,176 calls at ₹23.04 each — the flagship product’s Tamil Nadu expansion.
Top WhatsApp Campaign
22,712 conversations at ₹7.10 each — the strongest WhatsApp campaign in the whole export.
General Leads Campaign
2,554 leads at ₹13.70 per lead — the core structured lead-capture line.
Recruitment Leads
534 hiring leads at ₹4.06 per lead — recruitment running at product-line efficiency.
Why This Matters

A 52-campaign, two-account operation only stays manageable when every call, chat and lead campaign is compared against the others on cost per result — not averaged into one number that hides which caller, product or state is actually working.

How We Approached The Challenge

Six operating principles behind the numbers

Rank campaigns, don’t average them

With 52 rows live, every call and WhatsApp campaign is compared against its peers on cost per result, not blended into one account-wide figure.

Give each product its own budget

The flagship product and the piles-care line ran as separate campaigns, so each could be judged on its own numbers.

Split by state, not just by product

Kerala and Tamil Nadu ran as distinct performance lines, since cost per call and per conversation differ by market.

Use WhatsApp as a first-class channel

The top WhatsApp campaign (₹7.10/conversation) ran alongside, not underneath, the call campaigns.

Extend the engine to hiring

Telecaller, office-assistant and personal-assistant roles were recruited through the same lead-form infrastructure as customers.

Iterate on cost, not gut feel

Multiple caller identities were tested per product, and spend followed whichever variant produced the cheapest call.

Where This Can Compound Next

Shift more budget toward the ₹7.10 WhatsApp campaign — it’s the cheapest conversation in the account.

Test a third state the way Tamil Nadu was tested against Kerala, using the same product-led approach.

Push the lowest-cost caller identities harder before rotating in new ones.

Formalize the hiring-lead flow as a standing recruitment channel, not a one-off use of the same tools.

"At 52 campaigns and two ad accounts, the numbers only mean something once every call, chat and lead is measured against its peers — that discipline is what turns high volume into a manageable, improvable system."

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Contact Info
akhila@trelis.io
+91 90749 58702
XXI/246/1, Grande Tower, Ground Floor, NH Bypass Metro Pillar 41, Periyar Nagar, Aluva, Ernakulam, Kerala 683101
CIN: U62010KL2026PTC101426
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