A Heritage Ayurvedic Brand x Trelis — Case Study
Ayurvedic & Wellness · Case Study

A Heritage Ayurvedic Brand × Trelis

A 70-year family-heritage wellness brand run with performance discipline — named call campaigns, a dedicated WhatsApp channel and an international demand test.

Client identity anonymized for confidentiality — every figure below is real and unaltered.

41,660
Phone Calls
4,719
WhatsApp Conversations
29.46M
Impressions
₹18.85L
Ad Spend

Meta Ads Manager data, 5 Mar 2026 – 29 Aug 2026 · brand-identified rows only, unrelated product lines excluded

70-Year Family Heritage · Direct Response

A seventy-year family name doesn’t need reinventing — it needs a performance layer that can carry it as far as a phone call or a WhatsApp message reaches, right down to a dedicated test in Dubai.

Brand Snapshot · Identity Anonymized

A Heritage Ayurvedic Brand

This is a heritage Ayurvedic wellness brand built on a family’s long-standing tradition, selling a signature wellness formulation and a piles-care line online, with stated availability across India and the UAE.

Family heritage brand, 70+ years
Signature wellness formulation + a piles-care line
Stated availability across India and the UAE
Kerala as the core performance market
The Funnel
Ad Discovery
Reach & impressions across Meta placements
Call / WhatsApp
Named caller identities per product line
Product Match
Signature formulation or the piles-care line
Human Follow-Up
Sales conversation, incl. a dedicated Dubai test
What Trelis Focused On

High-volume phone-call acquisition split across multiple named caller identities.

Dedicated WhatsApp scaling for the brand’s signature formulation.

Regional and language-oriented reach tested via Kannada- and Telugu-labelled variants, kept outside the brand’s own totals.

A standalone Dubai distributor call campaign to test international commercial demand.

The piles-care line run as its own call-acquisition track alongside the flagship formulation.

Same account also used for video-presenter hiring and local accountant recruitment.

Performance Marketing Results

What the brand-identified rows actually produced

Figures below cover only this brand’s own identified rows in the supplied Meta Ads export (5 Mar – 29 Aug 2026); unrelated product lines from the same shared account are excluded.

41,660
Phone calls
Signature formulation + piles-care call campaigns
4,719
WhatsApp conversations
₹16.26–₹22.39 per conversation
29.46M
Impressions
Brand-identified rows only
₹18.85L
Reported spend
Brand-identified rows only
23
Dubai distributor calls
₹6,219.52 spend — international demand test
Total Reported Spend
₹18.85L
Named call and WhatsApp campaigns were the decision metrics — Kannada/Telugu test rows for other product lines were kept out of these totals.
Selected Campaign Proof Points

Five standout campaigns

Multiple named caller identities ran in parallel — each tracked and compared on cost per call, not treated as interchangeable.

Largest Call Campaign
7,691 calls at ₹40.73 each — the largest single call campaign in the account.
Parallel Caller Variants
5,636–6,303 calls per variant at ₹47–₹49 each — three parallel variants testing the same caller identity.
Piles-Care Calls
6,216 calls at ₹30.60 each — the piles-care line’s strongest call campaign.
Top WhatsApp Campaign
2,230 conversations at ₹16.26 each — the most efficient WhatsApp campaign in the set.
Dubai Distributor Calls
23 calls at ₹270.41 each — pricier than domestic, exactly as expected for a new international market test, reported honestly rather than left out.
Why This Matters

A seventy-year family name is an advantage, not a strategy on its own — the account paired it with the same performance discipline as any newer brand: named campaigns, tracked cost per call, and an honest read on what an international test actually costs.

How We Approached The Challenge

Six operating principles behind the numbers

Let heritage anchor the message, not replace the metrics

The brand’s 70-year story sat behind the creative, while every campaign was still judged on cost per call.

Run each product as its own line

The signature formulation and the piles-care line each got dedicated call and WhatsApp campaigns.

Compare caller identities like any other variable

Named identities were tracked and compared on cost per call, not treated as interchangeable.

Test international demand honestly

The Dubai distributor campaign is reported at its real, higher cost per call — a genuine signal, not a vanity number.

Exclude what isn’t the brand

Kannada and Telugu test rows for other product lines were kept out of the brand’s own totals.

Use the same engine for internal hiring

Video-presenter and accountant recruitment ran through the same account as customer acquisition.

Where This Can Compound Next

Scale the ₹16.26 WhatsApp campaign — the cheapest conversation route in the account.

Expand the Dubai test cautiously now that a real cost-per-call benchmark exists.

Consolidate spend toward the two or three most efficient caller identities.

Give the piles-care line its own WhatsApp channel, matching the flagship formulation’s setup.

"A heritage brand’s advantage is trust already earned. The job for performance marketing is to convert that trust into a call or a conversation — and prove it, market by market, caller by caller."

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Contact Info
akhila@trelis.io
+91 90749 58702
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